Store Policies

Shipping Policy
We currently ship exclusively within the United Kingdom.
All orders are processed within 1–2 business days.

  • Estimated Delivery Time: 6–9 business days

  • Shipping Fee: Free on all UK orders

  • Tracking: Tracking details will be sent once your order is dispatched

Please note: Occasional delays may occur due to customs, holidays, or weather conditions.
For shipping inquiries, contact us at pexron0@gmail.com

Return & Refund Policy
We offer a 30-day return window from the date of delivery if you're not fully satisfied.

To be eligible for a return:

  • The item must be unused and in original condition

  • You must contact us before sending the item back

Return shipping is the buyer’s responsibility unless the item is faulty or incorrect.
We do not provide prepaid return labels at this time.

To request a return, email pexron0@gmail.com with your order number and reason for return.
Refunds are processed within 3–5 business days after receiving and inspecting the returned item.

Privacy Policy
At Chillemat, your privacy is important to us.

  • We only collect personal data necessary to process your order and provide support

  • Your data is never sold or shared with third parties

  • All transactions are secure and encrypted

By using our site, you consent to this policy.

Terms & Conditions
By accessing or purchasing from chillemat.com, you agree to the following:

  • Product images are for illustrative purposes only

  • We reserve the right to change product details or pricing at any time

  • Orders may be cancelled or refunded due to stock or delivery issues

  • You are responsible for providing accurate delivery details

For any questions, contact: pexron0@gmail.com